PRESS RELEASE

Contact: Mark Allen
Executive Director
[email protected]

For Immediate Release

JOHN L. ZIEGENHEIN & SONS FUNERAL HOME RECEIVES OGR EXEMPLARY SERVICE AWARD

AUSTIN, TEXAS, MAY 7, 2019 – The International Order of the Golden Rule (OGR) presented the Exemplary Service Award to John L. Ziegenhein & Sons Funeral Home in St. Louis, MO  at OGR’s 2019 Annual Conference and Solution Center in Williamsburg, VA on April 26. OGR’s Exemplary Service Award recognizes member firms for the outstanding customer service they provided to families during their time of loss.

Exemplary Service Awards recognize professional excellence as demonstrated through comments from client families served who respond to OGR’s Family Contact Program surveys. One family John L. Ziegenhein & Sons Funeral Home helped shared the following about their experience:

“The funeral home went above and beyond to make this sad experience the best that it could possibly be. The young men that came to pick up my sweet husband the day he passed were so cordial and respectful. When those young men came into my house, I was crying and they comforted me and assured me that they would take excellent care of my loved one. In just a few soft spoken words, they turned this horrible situation around and impressed me beyond belief. The next day, when I met Frank Heckler, his compassion and understanding touched me. He was so concerned about how my daughter and I were doing. He was also very conscious about my budget and never tried to “guilt” me into spending more than what I felt comfortable with. He has changed my opinion about the whole funeral planning experience. The service was just as I envisioned, and they did such a wonderful job with his appearance that we decided to leave the casket open. At the burial, my husband did not want a pastor, and I was so sad that I couldn’t think straight, so Frank took over and said some nice passages and led us in prayer. He was the saving grace that day. Although losing my husband was one of the hardest things I have had to deal with, the compassion, kindness and professionalism shown to my family from the staff of Ziegenhein’s made the whole day just a little more tolerable.”

“The service that John L. Ziegenhein & Sons Funeral Home provided is just one example of why they received an Exemplary Service Award. We are proud that our member firms practice the basis on which we were founded, The Golden Rule,” said OGR Immediate Past President Adam Martin.

About OGR
Founded in 1928, OGR is affiliated with independent funeral homes throughout North America and overseas that share common goals of exemplary service, uncompromising care and compassion to families in their time of need. For more information, visit www.ogr.org.