Funeral homes are constantly looking for innovative ways to provide exceptional services and meet the evolving needs of their clients. Recently, the Order of the Golden Rule (OGR) had its inaugural “Invitation to Innovation” workshop to explore new approaches to caring for cremation clients. Led by Andrew Loos from Heartland Cremation & Burial Society, participants engaged in ideation exercises to generate implementable ideas. The event sparked creativity and highlighted the importance of viewing cremation services through the eyes of customers. Let's dive into some of the exciting ideas that emerged from this workshop.

As technology continues to shape the world, businesses across various industries are incorporating it into their operations to improve services and remain competitive. Funeral homes are no exception to this trend and can also harness the power of technology to enhance client interactions and services. One such technology is ChatGPT, an artificial intelligence program that is designed to understand and generate human-like language. The best news is that ChatGPT is FREE! 

Larnique Mickens is the executive director of Heritage Mortuary, Inc. in Las Vegas, Nevada. She shared her experiences with running a successful funeral home that recently won Best of Las Vegas by Vegas Review Journal in 2021.

Jim Rudolph started his career in 1980 working at local funeral home. In 2000 he founded Veterans Funeral Care (VFC) – the nation’s first branded funeral home focusing on serving veterans and their families. Through its provider network, VFC now provides services to veterans in 18 states.

OGR FUTURE LEADER SPOTLIGHT
Tricia Herzig-McKinnon is a 41-year-old licensed funeral director, embalmer and vice president of Toland-Herzig Funeral Homes & Crematory in Dover and Strasburg, Ohio.

The Order of the Golden Rule Foundation has granted scholarships to six graduating students as part of its 2023 Awards of Excellence scholarship program. These scholarships are awarded each year to mortuary students based on strong academic performance, community involvement and an essay exemplifying a commitment to serving grieving families with compassion, fairness and dignity.

The International Order of the Golden Rule (OGR) is proud to announce the winners of the Golden Rule Community Service and Exemplary Service Awards. The awards were presented on May 3, 2023, at the Golden Circle Celebration Awards Dinner held in Indianapolis. These awards honor individuals and funeral homes that have displayed exceptional dedication, innovation, and commitment to excellence in the profession.

The International Order of the Golden Rule (OGR) installed Christopher B. Miller on May 3rd as the organization’s new president. Miller is the owner of Thomas Miller Mortuary & Crematory with locations in Corona and Riverside California.

A second-generation funeral director, Miller began working in the family business as a teenager. After graduating high school, Miller left the family business to attend the California Polytechnic University of Pomona. He graduated in 1989 with a bachelor’s degree in Hotel Restaurant Management and worked in corporate management for the food service industry. Wanting to return to the family business, Miller received a Mortuary Science degree in 1992 from the Mortuary Science Program at Cypress College, also receiving the highest honor from the program, the Melvin Hilgenfeld Award.

The International Order of the Golden Rule (OGR) is proud to announce that Rafael (Raffy) Jose is the winner of the 2023 Golden Light Award. The award was presented on May 3, 2023, at the Golden Circle Celebration Awards Dinner held a in Indianapolis. 

OGR is proud to welcome Passages International as its newest Endorsed Supplier. Endorsed suppliers must meet exact requirements and complete an in-depth review process before an endorsement is granted by OGR. The products awarded an endorsement are identified with the OGR Endorsed Supplier logo. 

"We are so pleased that Passages has chosen to become an Endorsed Supplier with OGR. We value our members and want to give them the best possible experience with our association. In choosing to become an Endorsed Supplier, Passages has allowed us to support them in ways that bring us closer together as partners in our shared mission of making independent funeral homes exceptional,” said Wendy King, Executive Director/CEO of OGR. 

Get ready to mark your calendars because the event of the year is just around the corner! OGR's Annual Conference is the ultimate gathering of like-minded individuals who are passionate about the funeral profession. It's the perfect opportunity to reconnect with fellow colleagues and suppliers, and the best part is, it's happening in person! With an innovative educational program and exclusive networking opportunities, you won't want to miss out on the 2023 OGR Annual Conference. Here are five top reasons why you need to be there.

How many calls are you missing out on by ranking one spot lower than your competitor on Google?

Winter is officially here, and with the winter season comes the inevitable roller coaster of weather forecasts, winter storms and energy costs.

One of the most important changes we’ve seen in recent years is the shift from physical to virtual events. This shift has changed expectations for what “attendance” means for a funeral service. Now, more than ever, families are looking for ways to connect with their loved ones, even if they cannot physically attend a funeral.

When you’re eligible, claiming tax deductions can be an effective way to reduce your tax burden. If you don’t know certain tax deductions exist, you can find it challenging to identify their available deductions. Surprisingly, certain costs related to your insurance and health care may lower your tax bill. Many times, there is a possibility to deduct your medical expenses, insurance premiums and other health-related costs from your taxes. There are many other things to consider for potential deductions. Working with a financial advisor is best when it comes to all the tax options to find the right strategy for your situation.

It’s only September and November may seem like a long time away, yet for busy funeral professionals Veterans Day will arrive before you know it, so start planning now and be prepared when November 11 arrives. Here are some ideas to get you started:

The process of cremation has existed for thousands of years and became officially recognized in the United States in 1876. That year, the first U.S. crematorium was built in Washington, Pennsylvania (and not without some controversy, mind you). Although it was official, cremation struggled to gain hold within the general population for 90 years. By the 1970s, cremation rates were just around 5 percent. But in the decades that followed, that rate began to rise at a steady rate. So much so that it has now become the most popular way to memorialize the deceased in the United States.

Are you facing a tough challenge or change at work? You might get frustrated if you expect steady progress or quick resolution. None of us is going to glide smoothly from start to finish. So, what do you do when you hit a rough patch? Your answer can mean the difference between success and defeat. Change your perspective to realize you’re collecting footage for your montage. 

You may see it in ads or on social media posts. I saw it in the newspaper for a local mattress company with a holiday sale announcement. It is the three words that anger me the most: "Happy Memorial Day."