Did you miss one of OGR's webinars in 2017? Not a problem! OGR members have access to all previously recorded webinars for free. Simply visit the Webinar Podcasts page(login required) to start watching now.

Live webinars will be offered periodically throughout 2018 but not for CE credit. Earn continuing education credit on your time and your schedule with OGR's new on-demand learning courses.

See below for information regarding webinars that took place earlier this year.


2018 Webinar OGR Member Passing

OGR Regrets to Announce Your Passing:
What to Do to Have Fewer People Crying at Your Funeral
Dan Isard and Jeff Harbeson, The Foresight Companies

Email Jessica Smith to request a recording of the April 24 webinar.

You died.  Everyone is sad.  Why do some cry more at a funeral than others?  How insecure is it for the family stakeholders?  What is going to happen to the business?  What will family members do for income?  Will there be enough money?  Who is going to do what and for whom?  Dan Isard and Jeff Harbeson will educate you on the anticipated and unanticipated consequences of a business owner’s death. More importantly, they will discuss ways your advanced planning can affect the stakeholders at all levels.

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2018 Webinar OGR Relationship Marketing Image

Relationship Marketing –
Cutting through the Clutter to Connect with Families
Ron Rosenberg, Quality Talk 

Jessica Smith to request a recording of the May 8 webinar.

Missed this keynote at OGR's Annual Conference & Solution Center? Ron will be doing a repeat session for free, exclusively for OGR members on May 8.

 The funeral profession is becoming more impersonal than ever. An increasing number of families are requesting direct cremation, ordering caskets at Costco, and even deciding not to have memorial services for their loved ones. That's why it’s crucial to continue building meaningful relationships with your client families so they turn to you to make informed decisions about their loved one’s funeral that they’ll feel good about in years to come.

 In this highly interactive session, customer service expert Ron Rosenberg will share how to 

  • Implement proven strategies to help you communicate with families in a way that resonates with them and provides them the helpful and accurate information they need to make a decision; and
  • Identify “personal touches” to help you create long-term relationships with families in your community and make you the trusted source they will turn to in times of need.

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